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Real Messaging Engine

Multi-Channel Messaging

One orchestration engine. Every communication channel. All data in Salesforce.

Channels

ChannelStatusTypical use
EmailGATransactional, service, operational, statements
SMSGAAlerts, OTP, appointment reminders
RCSGABranded rich messaging with verified sender
WhatsAppGAInternational customer conversations
VoiceGAAI voice calls, outbound IVR, voicemail drop
PushGAMobile and Salesforce mobile app notifications
Microsoft Teams / SlackPreviewInternal escalation and operational alerts
Future channelsRoadmapPluggable channel adapters

One request, many channels

The same message request can target any channel. Channel selection can be explicit, or delegated to Intelligent Routing.

RME_Message.builder()
    .channels(new List<String>{ 'SMS', 'EMAIL' })   // ordered preference
    .strategy('FIRST_REACHABLE')                     // or ALL, LEAST_COST
    .templateName('Appointment_Reminder')
    .toContact(contactId)
    .send();

Unified communication history

Regardless of channel, every message produces the same record shape: a Message__c parent with channel-specific detail, Delivery_Status__c children, and normalized events. Reporting, AI, and audit never need channel-specific logic.

Consent per channel

Consent is stored per channel and per purpose. An SMS opt-out never silently suppresses transactional email, and a marketing email opt-out never blocks a security alert. See Consent Management.

Continue to Enterprise Email.

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Last updated 1 month ago