Push Notifications

Mobile push for the Salesforce mobile app, custom mobile apps, and Experience Cloud progressive web apps.

Supported targets

Device registration

Devices register against RME_Device__c records linked to a User or Contact. Registration is handled by the packaged Lightning Web Component or by REST:

curl -X POST https://<my-domain>/services/apexrest/rme/v1/devices \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -d '{ "contactId": "0035f00000AbCdEAAV", "platform": "IOS", "token": "a1b2c3..." }'

Sending

RME_Message.builder()
    .channel('PUSH')
    .toContact(contactId)
    .title('Case #00012345 updated')
    .body('An agent replied to your case.')
    .data(new Map<String, String>{ 'caseId' => caseId, 'deepLink' => '/case/' + caseId })
    .badge(1)
    .send();

Delivery expectations

Push is best-effort. Tokens expire, devices go offline, and platform feedback services report unregistered tokens asynchronously. RME automatically deactivates devices reported as invalid and can fall back to SMS or email:

.channels(new List<String>{ 'PUSH', 'SMS' }).strategy('FIRST_REACHABLE')

Continue to Communication Templates.

Last updated 1 month ago