Roadmap
Directional, not contractual. Dates and sequencing may change.
Now — shipped
- Email, SMS, RCS, WhatsApp, Voice, and Push channels
- SendGrid, Amazon SES, Azure ACS, Mailgun, Postmark, SparkPost adapters
- Intelligent routing, failover, retry, and suppression
- Consent management with per-channel and per-category scope
- Flow actions, Invocable Apex, REST API, Platform Events, webhooks
- Delivery analytics and packaged reports and dashboards
Next — in development
| Item | Description |
|---|---|
| Microsoft Teams and Slack channels | Internal escalation and operational alerts as first-class channels |
| Conversation threading | Unified inbound/outbound thread view across channels |
| Template approval workflow | Native approval process with diff view between versions |
| Predictive send time (GA) | EIE-driven OPTIMAL scheduling out of pilot |
| Cost analytics | Per-message and per-campaign spend by provider and channel |
| Inbound email parsing v2 | Structured extraction into Case and Opportunity fields |
Later — planned
- Provider marketplace with community adapters
- Journey primitives for multi-step operational sequences
- Real-time deliverability advisor with corrective actions
- BIMI onboarding assistant
- Data Cloud activation for RME communication history
- Multi-org routing for federated enterprises
Adjacent packages
RME is one pillar of the Real Intelligence documentation ecosystem. Planned sibling spaces follow this same structure:
Enterprise Intelligence Engine · AVA Enterprise Intelligence · Relationship Intelligence · Meeting Intelligence · Voice Intelligence · Building Intelligence · Operations Intelligence · Schema Intelligence
Requesting a feature
Open a request through your Real Intelligence account team with the business outcome, expected volume, and affected channels. Roadmap prioritization weighs enterprise impact, compliance need, and platform leverage.
Continue to Release Notes.
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Last updated 1 month ago