Meeting Automation Troubleshooting
Start with the Meeting Log. It records every processing attempt and the reason a meeting was skipped.
| Symptom | Likely cause | Check |
|---|---|---|
| Review dashboard is empty | Scheduled job not running | Confirm the Apex scheduled job exists and has run recently |
| A specific meeting was skipped | Meeting out of scope, or no notes produced | Meeting Log entry for that meeting |
| Meetings stopped processing for one user | Google token expired or revoked | Have the user reconnect their Google account |
| Authorization error on connect | Redirect URI mismatch | Compare the Google OAuth client redirect URI with your My Domain URL |
| No tasks related to an account | Participant email did not match a Contact | Confirm the contact record and email address |
| Duplicate tasks | Two reviewers approved the same item | Agree a single reviewer per meeting series |
| Wrong due dates | Time zone mismatch | Check the organizer's Salesforce and Google time zones |
Escalation
When the Meeting Log does not explain the failure, capture the Meeting Log record ID, the meeting time, and the affected user, and contact Real Intelligence support.
Was this helpful?
Last updated 1 month ago